Important Phone Numbers/Links:
Please call this line if you are experiencing COVID-19 symptoms.
Phone: 844-698-2311 (press #3 to be connected)
Starting March 19th, field offices in Alamogordo, Carlsbad, and Las Cruces will be open for normal business hours on an appointment-only basis with veterans. See office locations here. Offices in Clovis, Farmington, Hobbs, and Roswell will move to online or telephone appointments only.
VA has implemented an aggressive public health response to protect and care for Veterans in the face of this emerging health risk, working directly with the Centers for Disease Control and Prevention (CDC) and other federal partners to monitor the outbreak of the virus. These measures include outreach to Veterans and staff, clinical screening at VA health care facilities, and protective procedures for patients admitted to community living centers and spinal cord injury units.
What should veterans do if they think they have COVID-19?
Before visiting local VA medical facilities, community providers, urgent care centers, or emergency departments in their communities, veterans experiencing COVID-19 symptoms—such as fever, cough, and shortness of breath—are encouraged to call their VA medical facility or call MyVA311 (844-698-2311, press #3 to be connected). Veterans can also send secure messages to their health care providers via MyhealtheVet, VA’s online patient portal. VA clinicians will evaluate veterans’ symptoms and direct them to the most appropriate providers for further evaluation and treatment. This may include referral to state or local health departments for COVID-19 testing.
What about routine appointments and previously scheduled procedures?
VA is encouraging all veterans to call their VA facility before seeking any care—even previously scheduled medical visits, mental health appointments, or surgical procedures. Veterans can also send secure messages to their health care providers via MyhealtheVet and find out whether they should still come in for their scheduled appointments. VA providers may arrange to convert appointments to video visits, where possible.
Can visitors still access VA medical facilities?
Many VA medical facilities have cancelled public events for the time being, and VA is urging all visitors who do not feel well to postpone their visits to local VA medical facilities. Facilities have also been directed to limit the number of entrances through which visitors can enter. Upon arrival, all patients, visitors, and employees will be screened for COVID-19 symptoms and possible exposure.
What about VA nursing homes and spinal cord injury units?
On March 10, 2020, VA announced that its 134 nursing homes (also called VA community living centers) and 24 spinal cord injury and disorder centers would be closed to all outside visitors. All clinical staff will be screened for COVID-19 daily before entering the nursing home or spinal cord injury units, and staff will work only within those units to limit possible transmission of the virus. Exceptions to the visitor policy will only be made for cases when veterans are in their last stages of life on hospice units or inpatient spinal cord injury units.
More on Veteran Resources
WASHINGTON – Veterans continue to receive benefits and services after the U.S. Department of Veterans Affairs’ (VA) Veterans Benefits Administration (VBA) temporarily closed its 56 regional offices to the public, March 19, in response to COVID-19.
WASHINGTON – The U.S. Department of Veterans Affairs (VA) made public, March 27, the COVID-19 Response Plan it is executing within its medical facilities to protect Veterans, their families and staff.
WASHINGTON – The Office of Personnel Management (OPM) approved a request from the Department of Veterans Affairs (VA), March 19, to waive a section of federal law that governs retired VA workers.
The waiver makes it easier for the department to rehire retired VA health care workers and will help VA health care facilities bolster their medical staffs during the COVID-19 pandemic.
El Paso VA Health Care System COVID-19 Key Information as of March 19, 2020
In light of the current situation with COVID-19, the El Paso VA Health Care System (EPVAHCS) has taken the following measures:
(SANTA FE)—Due to the COVID-19/Novel Coronavirus outbreak in New Mexico, the New Mexico Department of Veterans Services (DVS) is making adjustments to its field office operations.
These adjustments are designed to comply with Governor Michelle Lujan Grisham’s statewide directive to all state agencies to minimize the risk of exposure to people possibly infected with the COVID-19 virus.
(SANTA FE)— All fully-staffed New Mexico Department of Veterans Services (DVS) field offices will remain open during the ongoing COVID-19/Novel Coronavirus outbreak until further notice.